Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*





"This is the second time I have been to this surgery center and both times were awesome. Love my doctor (Dr. Ricci) and the staff. Great."

"Everyone at the center was extremely friendly and helpful. No surgery is fun about you folks make it as good as possible!! Thank you."

"The best of the best in all categories. I could not have asked or received better care... personal attention."

"Excellent experience at your facility. Excellent doctor and nurses"

"Good - eased my nervousness, very friendly staff. Good - brought my mother in from waiting room while I was being prepped. (An otherwise very anxious time). "

"I was very satisfied with the service I received. Everything went smoothly and I had excellent care."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.